Where are returns sent?

The return address of your store is by default Printful's, and is based on where your package was fulfilled:

● Packages sent out from our US and Mexico fulfillment centers are returned to
our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North
Carolina, 28273.
● Packages sent out from our Latvian facilities are automatically returned to
Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
● Packages sent out from our Spanish facility are automatically returned to
Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat,
Barcelona, Spain.
● Packages fulfilled by our partner facilities in Australia are returned to: 40
Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders);
338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
● Packages fulfilled by our partner facility in Japan are returned to: 817-3
Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101
Japan.
● Packages fulfilled by our partner facility in Canada are returned to: 3500 Laird
Rd, Mississauga, ON L5L 5Y4 Canada.

Once a return package reaches our facility, we’ll notify you via email. Based on the reason for the return, we'll decide what the next steps should be. N.B. It's not possible to use your own address for DHL shipments. All orders sent through DHL get returned to our facilities.

My order is showing to be returned to sender, what now?

There are a few reasons an order can be returned to the sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the customer. You will receive notice once the order arrives back to our facility. We will contact you (the customer) to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

How do I report a problem with my order?

You can report problems with an order by contacting london@artbynabes.com

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to london@artbynabes.com , then we'll gladly send a replacement at no cost to you.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the customer receives the product. For packages that were lost in transit, all claims must be submitted no more than 30 dayss after the estimated delivery date.

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